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Maister Moments
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What We Hate About Those People


Often times there is a degree of laziness in communication on the part of the professional that is incredibly alienating to the client. Learn a simple exercise that will help you better understand and fulfill your clients’ wants and needs.


00:40 — Introduction

01:00 — The scarcity of qualified professionals vs. interpersonally skilled professionals

01:12 — What we hate about those guys

03:51 — Treating your clients the way you would be treated as a client

05:06 — Conclusion