Often times there is a degree of laziness in communication on the part of the professional that is incredibly alienating to the client. Learn a simple exercise that will help you better understand and fulfill your clientsâ€™ wants and needs.
NOTES FOR THE EPISODE:
00:40 — Introduction
01:00 — The scarcity of qualified professionals vs. interpersonally skilled professionals
01:12 — What we hate about those guys
03:51 — Treating your clients the way you would be treated as a client
05:06 — Conclusion