TITLE	TIME
What We Hate About Those People	(06:08)

Often times there is a degree of laziness in communication on the part of the professional that is incredibly alienating to the client. Learn a simple exercise that will help you better understand and fulfill your clients’ wants and needs.

NOTES FOR THE EPISODE:

00:40 — Introduction

01:00 — The scarcity of qualified professionals vs. interpersonally skilled professionals

01:12 — What we hate about those guys

03:51 — Treating your clients the way you would be treated as a client

05:06 — Conclusion