post # 529 — April 15, 2008 — a Client Relations post
For more than a decade, I have preached (and practiced) the policy of giving all clients an unconditional satisfaction guarantee. Most of my clients have thought the idea impractical and idealistic.
So, I was delighted to be made aware of the Valorem Law Group
who make this statement on their website:
“If you’re interested in seeing whether we are right for you and your team, try us on a matter. What separates us from our competitors is that you have our value promise on every invoice. If you don’t think we’re worth the amount you agreed to pay, you make whatever adjustment you think is necessary. If your other firms don’t walk that walk, it’s time to try Valorem.”
(Thanks to Gerry Riskin for drawing my attention to this firm)
Scott McArthur said:
I like this strategy and belive that in professional services we increasingly have to have the nerve and faith in our capabilities to make such bold statements. This would of course make the toes curl of our delivery assurance and risk people, but it is for me the ONLY way forward. Negotiating a win-win strategy with our clients is a sure fire way of generating and demonstrating confidence.
posted on April 15, 2008