We’re All Dentists
post # 309 — February 14, 2007 — a Client Relations post
Well, not all of us, but many of us are.
The point about dentists is that while we may need them, we never WANT them. While they do very honorable, helpful caring things for us, their patients, we patients would rather avoid them if we can.
I believe the same is true of my profession — consulting. I doubt that anyone ever said â€œOh, goody, the consultants are coming in.â€ Or “Oh, joy! I get to woork with the HR department today.”
Similarly, I doubt that anyone said â€œItâ€™s my lucky day, I need to bring the lawyers in!â€ (or the accountants)
And, of course, the same is true of IT technicians, PR people, and a whole host of other professionals, (internal and external.)
As providers, we see what we do in a positive light (solving problems and bringing about improvements.) However, from the usersâ€™ perspective our presence signals pain, disruption, inconvenience, expense. Ultimately, we may benefit from the providerâ€™s activities, but Iâ€™d rather not HAVE to deal with them at all.
We need to remember our place. Weâ€™re not glorious â€œsaviorsâ€ of clients with problems: we are an unfortunate necessity.
Does anyone have stories to tell and when they learned this truth, and what changes in behavior they had to make as a consequence?