Using Language to Get What You Want – new managing videocast & audiocast

post # 383 — June 4, 2007 — a General post

In this episode, we will discuss the importance of language in interpersonal relations. In business, performance appraisal or even out and out criticism supplants skillful use of language and careful presentation of issues and solutions. We will examine a story of exemplary language skills and note the various applications in business life.

Audio Timeline

00:40 — Introduction

00:59 — The real talent: reading the person in front of you

01:50 — An example of language skills in action

03:51 — Conclusion

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