Rate Your Work Experience

Indicate your agreement or disagreement by scoring each question using the following scale: 1 (strongly disagree); 2 (somewhat disagree); 3 (neither agree nor disagree); 4 (somewhat agree); 5 (strongly agree).

1	The organization of work in this office is logically structured.	NA	1	2	3	4	5
2	Our productivity suffers from lack of organization and planning.	NA	1	2	3	4	5
3	I have the freedom to make the necessary decisions to do my work properly.	NA	1	2	3	4	5
4	I am kept informed about the things I need to know to do my job properly.	NA	1	2	3	4	5
5	I am very satisfied with the ability to manage my own time.	NA	1	2	3	4	5
6	I feel that the amount of work I am expected to do is reasonable.	NA	1	2	3	4	5
7	I can generally decide for myself the best way to get my work done.	NA	1	2	3	4	5
8	I am satisfied with the amount of input I have into decisions that affect my work.	NA	1	2	3	4	5
9	My advice is usually sought on issues that affect my work.	NA	1	2	3	4	5
10	Team meetings are conducted in a way that builds trust and mutual respect.	NA	1	2	3	4	5
11	I receive the appropriate help in balancing my workload with other demands on my time.	NA	1	2	3	4	5
12	I feel free to express my views on issues important to me.	NA	1	2	3	4	5
13	I am actively encouraged to volunteer new ideas and make suggestions for improvement of the practice.	NA	1	2	3	4	5
14	I am encouraged to initiate tasks or projects I think are important.	NA	1	2	3	4	5
15	I have access to the resources necessary to provide high quality client service.	NA	1	2	3	4	5
16	I am aware of the skills and resources available to me throughout the firm in my practice area.	NA	1	2	3	4	5
17	I am able to work productively with very little wasted time.	NA	1	2	3	4	5
18	The support staff in our firm are treated as valuable members of the “team”.	NA	1	2	3	4	5
19	In my practice in the firm, we do a good job of delegating work to the appropriate level.	NA	1	2	3	4	5
20	The quality of work done by support functions (copying, administration, mail and distribution, desk top publishing, etc.) in the firm is consistently high.	NA	1	2	3	4	5
21	The quality of work performed in my practice area is consistently high.	NA	1	2	3	4	5
22	The quality of service delivered to clients by my practice area is consistently high.	NA	1	2	3	4	5
23	For an equivalent level of quality and service the costs of our services are far lower than those of our major competitors.	NA	1	2	3	4	5
24	The overall value of our services is far higher than that of our competitors.	NA	1	2	3	4	5

The Work Itself

1	My work makes good use of my knowledge and ability.	NA	1	2	3	4	5
2	I feel I am still learning and growing.	NA	1	2	3	4	5
3	I am very satisfied with the sense of personal accomplishment my work provides.	NA	1	2	3	4	5
4	I am very satisfied with the variety of tasks in my work.	NA	1	2	3	4	5
5	I am very satisfied with the chance to do interesting work.	NA	1	2	3	4	5
6	I am very satisfied with the overall challenge my work offers.	NA	1	2	3	4	5
7	I am proud of the quality of work I do.	NA	1	2	3	4	5

Co-operation

1	When I am on a difficult assignment I can usually count on getting assistance from my superior and co-workers.	NA	1	2	3	4	5
2	Knowledgeable people are available when I need advice or help with a particular problem.	NA	1	2	3	4	5
3	In this firm there is a lot of cooperation between departments.	NA	1	2	3	4	5
4	In general, cooperation is good within my practice area.	NA	1	2	3	4	5
5	In this office people pretty much look out for their own department’s interests.	NA	1	2	3	4	5
6	Colleagues outside my practice area with whom I have contact are generally cooperative.	NA	1	2	3	4	5
7	I am satisfied with the teamwork in my practice area.	NA	1	2	3	4	5
8	I am satisfied with the teamwork in the firm.	NA	1	2	3	4	5
9	I am satisfied with the level of communication among the practice areas in the firm.	NA	1	2	3	4	5
10	I feel that I am a member of a well-functioning team.	NA	1	2	3	4	5

Performance Evaluation

1	I have a clear understanding of my responsibilities.	NA	1	2	3	4	5
2	I am satisfied with the opportunities to discuss my performance.	NA	1	2	3	4	5
3	I understand the measures used to evaluate my performance.	NA	1	2	3	4	5
4	There are clear performance objectives and standards for me.	NA	1	2	3	4	5
5	I think my performance is evaluated fairly.	NA	1	2	3	4	5
6	My performance reviews are conducted on a regular and timely basis.	NA	1	2	3	4	5
7	Performance reviews have been useful in helping me improve my job performance.	NA	1	2	3	4	5
8	I have a good idea of how the firm views my performance.	NA	1	2	3	4	5
9	I am satisfied with the way my performance is evaluated.	NA	1	2	3	4	5
10	My performance review accurately reflects my performance.	NA	1	2	3	4	5
11	I receive useful performance feedback throughout the year.	NA	1	2	3	4	5

Reward Systems

1	Those who contribute the most to the firm are the most highly rewarded.	NA	1	2	3	4	5
2	The right people get promoted around here.	NA	1	2	3	4	5
3	The firm does a good job of positively motivating professionals.	NA	1	2	3	4	5
4	I understand how my compensation is determined.	NA	1	2	3	4	5
5	My total compensation (salary, bonus, profit sharing, benefits, etc.) compares very favorably to that available at our major competitors.	NA	1	2	3	4	5
6	Considering my contribution, I think I am paid fairly compared to others in the firm.	NA	1	2	3	4	5
7	Considering the firm as a whole, I consider that the compensation system is managed equitably and fairly.	NA	1	2	3	4	5
8	The firm offers good compensation growth opportunities.	NA	1	2	3	4	5
9	There is a clear link between good job performance and compensation at the firm.	NA	1	2	3	4	5
10	The way in which my last compensation decision was communicated to me was well-handled.	NA	1	2	3	4	5

Training and Skill-Building

1	I am happy with the quality of my on-the-job training.	NA	1	2	3	4	5
2	Overall, our formal training and development program meets my needs well.	NA	1	2	3	4	5
3	The technical training in my practice area is of a high quality.	NA	1	2	3	4	5
4	The firm believes training is important.	NA	1	2	3	4	5
5	The firm has done a good job of providing the training I’ve needed to do my job well.	NA	1	2	3	4	5
6	I am encouraged by the firm to learn new skills.	NA	1	2	3	4	5
7	I am given the chance at the firm to learn new skills.	NA	1	2	3	4	5

Coaching

1	I receive good coaching to help me improve my performance.	NA	1	2	3	4	5
2	I receive prompt feedback on my work, good or bad.	NA	1	2	3	4	5
3	When I do a good job, I am usually recognized and complimented for it.	NA	1	2	3	4	5
4	When there is a need to correct me for something I did or failed to do, it is usually done in a constructive way.	NA	1	2	3	4	5
5	My superiors help me to grow and develop.	NA	1	2	3	4	5
6	I can usually get help with conflicting deadlines and priorities when they arise.	NA	1	2	3	4	5
7	My superiors initiate progress reviews (rather than wait for me to seek them out with questions).	NA	1	2	3	4	5
8	I feel free to talk to my superiors about any concerns I might have about my work.	NA	1	2	3	4	5
9	Tasks and projects are clearly and thoroughly understood when they are assigned.	NA	1	2	3	4	5
10	When I need help or have questions, those in authority are readily available and accessible to talk to.	NA	1	2	3	4	5
11	People in my group are publicly generous with credit.	NA	1	2	3	4	5

Your Career

1	I understand what career paths are available to me in the firm.	NA	1	2	3	4	5
2	The firm does a good job of providing opportunities for career development.	NA	1	2	3	4	5
3	My career prospects at the firm are good.	NA	1	2	3	4	5

Firm Culture

1	The firm treats professionals with trust and respect.	NA	1	2	3	4	5
2	The firm is responsive to individual professional needs.	NA	1	2	3	4	5
3	Most people in our firm do “whatever it takes” to do a good job for their clients.	NA	1	2	3	4	5
4	Most people in our firm do “whatever it takes” to do a good job for their clients.	NA	1	2	3	4	5
5	The quality of the professionals in our firm is as high as can reasonably be expected.	NA	1	2	3	4	5
6	Communication between the firm’s management and people at my level is good.	NA	1	2	3	4	5
7	I feel free to voice my opinion openly in the firm.	NA	1	2	3	4	5
8	Poor performance is not tolerated at the firm.	NA	1	2	3	4	5
9	I am very satisfied with the friendliness of my colleagues and professionals.	NA	1	2	3	4	5
10	The level of politics and politicking around here is low.	NA	1	2	3	4	5
11	My colleagues and professionals have high enthusiasm and morale right now.	NA	1	2	3	4	5
12	In the time I have been a part of the firm it has changed for the better.	NA	1	2	3	4	5
13	In our firm, we encourage professionals to develop new and better ways of doing things.	NA	1	2	3	4	5
14	I have a good understanding of the overall goals and objectives of my practice area.	NA	1	2	3	4	5
15	I have a good understanding of the overall goals and objectives of our firm.	NA	1	2	3	4	5
16	I would recommend the firm to others as a good place to work.	NA	1	2	3	4	5
17	I am proud to be a part of this firm.	NA	1	2	3	4	5

I Think the Firm is Successful in Achieving the Goals Of:

1	providing outstanding quality work and service to clients.	NA	1	2	3	4	5
2	providing a satisfying work experience to its professionals.	NA	1	2	3	4	5
3	being a financially successful organization.	NA	1	2	3	4	5

Seminar Notes