Client Relations Library

The essence of all client relations activities is the ability to see the world through the clients' eyes. There is one key to understanding and how to win and keep clients: ask yourself what would work on you!

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Title	Date
Articles in Client Relations
Integrity Impugned	2007
Adventures in Modern Marketing	2006
Marketing is a Conversation	2005
Do You Really Want Relationships?	2005
Doing It For The Money	2005
The Consultant's Role	2004
Responding to Fee Pressure	2002
Making Multidisciplinary Practices Work	2001
Best Practices in Business Development	2001
A Matter of Trust	1998
Key Account Management	1997
How to Give Advice	1997
How Clients Choose	1991
top CLIENT RELATIONS: blog posts \| podcasts ARTICLES: Managing \| Careers \| Strategy \| General
Blog posts in Client Relations
Title	Date
Clients as friends as Clients	2008-05-14
Pricing Consulting Services	2008-04-28
Web 2.0 and law firms	2008-04-18
Client Responsiveness and Compromised Quality	2008-04-16
Satisfaction Guaranteed	2008-04-15
Merchandizing	2008-03-16
New Edition of Ford Harding's Classic Book	2008-02-22
The Client From Hell	2008-02-06
Survey on Pricing	2008-01-23
Digital Marketing for Professional Firms	2007-12-13
Another reader question	2007-11-14
Implementing a Client Service Strategy	2007-11-13
Screening for Relationship Attitudes and Skills?	2007-11-08
Developing Relationship Skills	2007-11-07
Firing unprofitable clients	2007-10-30
Consultant Seeks Advice	2007-10-26
Loyalty to Whom?	2007-10-17
Relationships: What's the Problem?	2007-10-03
How to be a Customer	2007-09-26
The Importance of Appearance	2007-09-03
Friendship Skills and Strategy	2007-08-01
Blawgworld 2007	2007-07-30
Executive Intelligence	2007-07-13
Earning Trust when there's too little time	2007-07-06
What if Your Customers Can't Be Trusted?	2007-07-05
The Consultant and the CEO	2007-06-28
Client Focus and the Halo Effect	2007-06-27
New Article on "Integrity Impugned"	2007-06-06
The Undiscussed Side of Trust	2007-05-30
Where Are We On Client Feedback Approaches?	2007-05-23
Pictures of Partners	2007-05-21
Do You Have a Trusted Advisor?	2007-05-16
Is China Different?	2007-05-01
Great Clients	2007-04-19
Working With Your Client's People	2007-04-17
Handouts and Slides	2007-04-13
Edward Tufte on Powerpoint	2007-04-13
Planners and Performers	2007-04-12
Take Questions In the First 15 minutes	2007-04-11
The Overhead Projector	2007-04-10
Marketing the Marketing Consultants	2007-04-06
The Long Term	2007-04-03
Promoting a New Book	2007-03-29
Talking with Reporters	2007-03-28
How Clients Can Get the Best out of Us	2007-03-21
Lead Generation Tactics	2007-03-16
How to Set Fees	2007-03-14
The Three-Month Rule	2007-03-08
Watch out!	2007-03-01
Trite Formula?	2007-02-27
We're All Dentists	2007-02-14
Pricing and Promoting a PreSchool Business	2007-02-08
Self-Promotion	2007-02-06
Business Development in Professional Businesses	2007-02-01
Client Politics	2007-01-24
Offering Advice When it's Not Been Asked For	2007-01-11
How Polite Are You?	2007-01-10
Can We Be Manipulated?	2007-01-03
I Can't Believe This Worked on Me!	2006-12-21
Who are the Marketing Experts in Professional Businesses?	2006-11-03
New Translation	2006-11-02
The Joy of Sets	2006-10-27
What Do Consultants Know?	2006-10-24
Repairing Fences	2006-10-20
Advice on Negotiating a Deal	2006-10-14
Value Pricing	2006-10-13
How Did You Lose Your Innocence?	2006-10-10
A Generic Consulting Proposal	2006-10-09
What Would the Client Say?	2006-10-05
It's THEIR fault	2006-10-04
Blawg Review #76	2006-09-24
Some Principles of Presentations and Pitches	2006-09-21
The Psychology of Waiting Lines	2006-09-08
What reporters hate about PR people	2006-09-07
Marketing in a One-Off Industry	2006-08-31
Two Entrepreneurs	2006-08-23
Integrity Impugned	2006-08-22
The Trusted Brain Surgeon Advisor	2006-08-17
Doing It Through A Blanket	2006-08-15
"Values in Action" - new free seminar	2006-08-14
How We Really Make Decisions	2006-08-11
Dealing With the Worried Well	2006-08-07
Stop Chasing The Prom Queen and the Star Quarterback	2006-08-04
New Business Strategy Podcast Episode: "Practice What You Preach"	2006-07-31
Are You Dispensing Useless Pills?	2006-07-28
How to Move a Terabyte	2006-07-27
You Gotta Serve Someone	2006-07-25
Pop Music's Lessons for Marketing	2006-07-21
What IF There's No Final Whistle?	2006-07-20
Writers and Performers	2006-07-18
Work and LifeStyle Balance - Can a firm Give Options?	2006-07-18
Attracting People to a Seminar	2006-07-10
Getting Good at Getting Feedback	2006-07-06
Assigning People and Work	2006-07-06
Write it Down	2006-06-26
How to be Intimate	2006-06-21
Why Email is Good For Us	2006-06-19
What The Networking Seminar Speakers Said	2006-06-19
Romance: Why Bother?	2006-06-18
Mysteries of Law Firm Marketing	2006-06-18
Two New Interviews	2006-06-14
The Battle for Marketing	2006-06-13
Marketing Complexity	2006-06-13
Creating Awareness - Advice Please	2006-06-12
Relationship Strength	2006-06-09
Maister's Exaggeration Ploy	2006-06-08
Disclosing People's Pay	2006-06-02
Preventing the Train Crash	2006-06-01
The Power of Principles	2006-05-31
Don't Compromise - Take Turns	2006-05-30
The Disproportionality Principle	2006-05-25
Interview with me about Blogging	2006-05-24
The Keynote Speech Charade	2006-05-22
Sinning Gurus	2006-05-18
Why Should I Help You?	2006-05-17
Number of RSS Feeds	2006-05-17
Working Internationally	2006-05-16
What Does Client-Centricity Really Mean?	2006-05-15
Why Don't Advertising Agencies Advertise?	2006-05-14
Are You Being Mentored?	2006-05-13
What do THEY want?	2006-05-11
Is Blogging Dead	2006-05-09
Quitting Time	2006-05-07
They Just Don't Get It!	2006-05-06
The New Marketing Director Speech	2006-05-04
When Are You At Your Best?	2006-05-02
Goldman's Secret	2006-05-01
Getting the Boss to Change	2006-04-30
Why You Don't Want Me	2006-04-28
The Person Behind The Mask	2006-04-24
The Branded Free Agent Hub	2006-04-20
Can the Good Guys Win?	2006-04-13
What Do You Want From Me?	2006-04-09
Who Should Lead?	2006-04-07
Special Challenges for the Young Professional	2006-03-28
Whatever Happened to Quality?	2006-03-17
Why Training Is Useless	2006-03-15
About Scope Creep and Creepy Clients	2006-03-12
A Conversation with Steve Rubel	2006-03-10
How's Your Mood?	2006-02-28
How to buy Professional Services (and how not to)	2006-02-08
Should You Write A Book?	2006-02-06
Broadcasting Tactics to Generate Enquiries	2006-02-03
If they won't talk to you	2006-01-31
Blunt Marketing Critique	2006-01-26
Team Rivalry	2006-01-25
Gatekeepers and Trusted Advisors	2006-01-22
top CLIENT RELATIONS: articles \| podcasts BLOG POSTS: Managing \| Careers \| Strategy \| General
Podcasts in Client Relations
Title	Date
Dynamos	2007-09-24
Getting Hired by New Clients	2007-08-27
Experts vs. Advisors	2007-08-13
Marketing To Existing Clients	2007-07-30
Rules of Relationships	2007-07-23
Romance and Sincerity	2007-07-16
How We Buy	2007-07-09
What We Hate About Those People	2007-07-02
Where Should Marketing Time Go?	2007-06-25
Doing It for the Money	2006-04-03
Measuring Your Marketing Success	2006-03-27
Satisfaction Guaranteed	2006-03-20
Attracting New Clients	2006-03-13
How Clients Choose	2006-03-06
Growing a Relationship	2006-02-27
The Rules of Romance: Building Relationships	2006-02-20
How to Give Advice	2006-02-13
The Trusted Advisor	2006-02-06
Negotiating the Definition of Success	2006-01-30
Great Service	2006-01-24
Listening to Clients	2006-01-23
Business Development	2006-01-22
Understanding Relationships and Transactions	2006-01-21
top CLIENT RELATIONS: articles \| blog posts PODCASTS: Managing \| Careers \| Strategy \| General

David Maister - Professional Business, Professional Life

Client Relations Library

Articles in Client Relations

Blog posts in Client Relations

Podcasts in Client Relations