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Passion, People and Principles

post # 255 — Wednesday, December 6, 2006 — a Managing post

Now, That's Leadership!

I just heard a fabulous presentation on leadership by Craig Weatherup, former Chairman and CEO of The Pepsi Bottling Group. 

The group he was presenting to had just spent much of a day debating whether a leader needed to have “charisma” so it was almost a shock for many in the audience to meet this low-key, self-deprecating “down-home” man. He may now own and live in (just as a summer home, mind you) a 110-room mansion formerly owned by the Rockefeller family, but he still comes across primarily as the humble (and loyal) graduate from the regional college (Arizona State) that he also is. 

Among his messages was the importance of actually, really, sincerely, “don’t even try to fake it” caring about people. Again and again, he stressed the view that you can only be an effective leader if you view it as a privilege to serve in that role.

Describing various times when he had to lead Pepsi, his employees, his Board, the bottlers, and others through times of change, he said he was only able to bring everyone with him because they trusted him.  When asked why he thought people trusted him, he said that he had worked very diligently for all his life to connect with people as individuals, not just people in a role. Just as one small (or not so small) example, he made it his business to talk with fork-lift truck drivers whenever he visited the company’s bottling plants which he did regularly.

People trusted me, he said, because they knew me. They knew I cared about them. You can’t fake that, he said. That’s what gave me the power to lead.

WOW!


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6 Comments

Eric Brown said

http://browncg.wordpress.com

Thanks for sharing this David.  It is good to see people like Craig Weatherup in leadership roles.  He is absolutely correct...to be an effective leader requires empathy, courage, honesty and trust and you cannot fake any of those qualities. 

Many people think that 'leading' is telling people what to do when in reality it is really about asking people to help you do what needs to be done for the betterment of an organization.  I think Mr. Weatherup's comment about trust and leadership should be added to the dictionary under the definition of leadership.

posted on Wednesday, December 6, 2006

Erik Mazzone said

http://erikmazzone.wordpress.com

Thanks for the great post, David!  A leadership example like Mr. Weatherup's is inspiring, as well as a superb reminder that leadership is not, first and foremost, a position, but rather an activity.  An activity that one can engage in with honesty, principle and connection . . .  or as is all too frequently demonstrated, not.

posted on Wednesday, December 6, 2006

Ian Welsh said

www.agonist.org

I'd call it common sense.  The problem with not talking to the peons, as an executive, is that you lose touch with what's going on the "floor", and that allows the people who are between you and the floor to manage up, and thus manage you.  A good executive should have contacts at every level of his organization from the lowest grunts to the VPs who report to him.  If he doesn't he has little recourse when he's treated like a mushroom.

posted on Wednesday, December 6, 2006

Bill Peper said

For those following the blog who have not totally abandoned reading books, there is an outstanding book on precisely this topic, Leadership and Self-Deception. It is inexpensive, a quick read, and eminently memorable. It is one the few books that I recommend to my client, ad it is the one that has the most impact on them in business and life.

I could not help but think of my maternal grandfather when I read the post. He retired in 1956, and he described himself as the last of a generation of management officias who worked from the lowest job in the company to a high-ranking position. He lamented that the current generation of managers had MBAs but lacked that true knowledge of what life in the trenches was about.

The company did not unionize until after he retired out of personal respect for him. He knew who drank and gambled, and he bailed out his share of employees.

He lived to 92, and he had factory workers visiting his nursing home 25 years ater he retired. The first drink at every company event involving retirees was toasted in honor of my grandfather at least through the time of his death.

Leadership like Gramps' inspired employees to give readily their discretionary efforts.

posted on Thursday, December 7, 2006

peter vajda said

I've always remembered the words of a mentor I had in the early stages of my professiona life, "Take an interest in people, and they'll take an interest in you." I've found this tenet to be one of the foundations of the "servant leadership " and "benevolent leadership" perspectives. Too, people can readily sense when this interest is feigned, fake, phony and duplicitous.

posted on Thursday, December 7, 2006

eoecho | Greg Magnus said

http://www.eoecho.com/gregmagnus/

Thanks for the post David. Leaders don't use advertising campaigns - they are too busy leading by example. I do notice leaders have a tendency to go out of their way to take an interest in others. 

posted on Friday, December 8, 2006

6 Trackbacks

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Craig Weatherup on Leadership

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Client Service Insights (CSI)

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Caring!

excerpt:

To end the week on an inspirational note, I'd like to point you to a post from David Maister titled: Now, That's Leadership! It's a story that should get as much air time as possible. It talks about what our clients and colleagues may value


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Verve Coaching:: Revolutionary Coaching, Training, and Advice for People and Organizations - Life Growth Communication Leadership Relationship Effectiveness Success Money, Boston, MA

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Carnival of Powerful Living - December 12, 2006

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Welcome to the December 12, 2006 edition of the Carnival of Powerful Living! Honestly guys, I can’t keep up with the response. There are simply too many entries to read. Starting next week, I’m going to be posting the Carnival of Powerful ...


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David Maister has put together a terrific 15 minute podcast on planning your career. I don't know how finds the time to produce so much valuable information. I don't know any other consultant who makes so much information available for...


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David Maister presents Now, Thats Leadership! posted at Passion, People and Principles.


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The Lawyer Coach Blog

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What makes great leaders, rainmakers, and mentors?

excerpt:

David Maisters December 6, 2006 post shines a bright light on the value of caring when it comes to leadership. He quotes Craig Weatherup, former Chairman and CEO of The Pepsi Bottling Group:


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