What We Hate About Those People – new client relations videocast & audiocast
post # 396 — July 2, 2007 — a General post
What We Hate About Those People, the 15th episode in my live video and podcast series, deals with the interpersonal relations between professionals and their clients. Often the professional, being the expert, overlooks the emotional needs of their clients. We will demonstrate a simple exercise that will help you better understand and fulfill your clientsâ€™ wants and needs.
00:40 — Introduction
01:00 — The scarcity of qualified professionals vs. interpersonally skilled professionals
01:12 — What we hate about those guys
03:51 — Treating your clients the way you would be treated as a client
05:06 — Conclusion
You can download What We Hate About Those People or sign up to receive new Maister Moments videos automatically with iTunes or other video players. (Click here for step-by-step instructions on how to subscribe.) My seminars are always available for download at no cost.