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Passion, People and Principles

What We Hate About Those People – new client relations videocast & audiocast

post # 396 — July 2, 2007 — a General post

What We Hate About Those People, the 15th episode in my live video and podcast series, deals with the interpersonal relations between professionals and their clients. Often the professional, being the expert, overlooks the emotional needs of their clients. We will demonstrate a simple exercise that will help you better understand and fulfill your clients’ wants and needs.

Audio Timeline

00:40 — Introduction

01:00 — The scarcity of qualified professionals vs. interpersonally skilled professionals

01:12 — What we hate about those guys

03:51 — Treating your clients the way you would be treated as a client

05:06 — Conclusion

You can download What We Hate About Those People or sign up to receive new Maister Moments videos automatically with iTunes or other video players. (Click here for step-by-step instructions on how to subscribe.) My seminars are always available for download at no cost.

1 Comment

Joel Cheesman said:

Great video, David. As always, thanks so much for sharing your insights and time.

posted on July 6, 2007