Squeezing the Stress Sponge
post # 226 — October 30, 2006 — a Managing post
My sister Frances (who passed away earlier this year and is sorely missed) was a management consultant for a long while. She used to tell this story:
Before going into consultancy I was a teacher. In a school in a relatively tough area, the stress was phenomenal. I had nowhere to go with my stress and was just told not to complain. I got more and more depressed and eventually left teaching. When I went into consultancy I noticed that managers who “listened” had more effective staff. People, like sponges, can absorb only so much stress. Find a way to squeeze your stress sponge, and also allow other people to share their concerns and problems. It helps to get rid of some of the pressure, thus enabling you (or them) to cope with more.
Regular readers of this blog know that one of my central themes is that we must learn about how people function wherever we can, and then apply those lessons in each of the contexts in which we operate.
We have stress in our personal lives. Conflicting demands for what has to be done — NOW! —and we try to accommodate our loved ones. But, as at work, pressure can build. Between husband and wife, parents and children and other family members, any way you can find to give the other person the opportunity to say whatâ€™s on their mind helps to overcome pressures, misunderstandings.
My sisterâ€™s lesson is that it helps most if you can solve the source of the stress, it helps a little if you say â€œsorryâ€ — but itâ€™s still worth giving people a chance to vent if you canâ€™t change things. Talking about it helps under almost all circumstances, and enables people to carry on even if the source of stress cannot be immediately removed.
Iâ€™m curious — in your workplace, what opportunities are there for people to let off steam, vent and vocalize their frustrations, or, as Frances would say, â€œsqueeze the stress sponge.â€ What have you seen that works? What creative approaches have you seen?