David Maister - Professional Business, Professional Life

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David Maister - Professional Business, Professional Life
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Book Chapter Summaries

Book

  • First Among Equals
  • Practice What You Preach
  • The Trusted Advisor
  • True Professionalism
  • Managing the Professional Service Firm

Build Team Trust

Chapter 13

What gets group members to trust each other? Identify and discuss specific trust behaviors: sharing, keeping your word; not taking on things that can't be done; keeping people informed and in the loop; constructive disagreement.