David Maister - Professional Business, Professional Life

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David Maister - Professional Business, Professional Life
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Book Chapter Summaries

Book

  • First Among Equals
  • Practice What You Preach
  • The Trusted Advisor
  • True Professionalism
  • Managing the Professional Service Firm

Build Support for Change

Chapter 10

How do you get people to buy in to the need for change? Describe the situation; discuss the stake you both have in the future; offer options and ask for others; ask for help and support; express appreciation. Addressing people's various needs.