David Maister - Professional Business, Professional Life

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David Maister - Professional Business, Professional Life
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Book Chapter Summaries

Book

  • First Among Equals
  • Practice What You Preach
  • The Trusted Advisor
  • True Professionalism
  • Managing the Professional Service Firm

Building Trust on the Current Assignment

Chapter 19

How can you conduct your assignment in a way that adds to trust? Improving the client's understanding, sense of control, sense of progress, sense of being respected. Increasing your responsiveness, reliability, expressions of appreciation. Improving your access and availability.