David Maister - Professional Business, Professional Life

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David Maister - Professional Business, Professional Life
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Book Chapter Summaries

Book

  • First Among Equals
  • Practice What You Preach
  • The Trusted Advisor
  • True Professionalism
  • Managing the Professional Service Firm

The Rules of Romance: Relationship Building

Chapter 5

What are the principles of building strong relationships? The principles of building relationships in business can usefully borrow from what we know about building relationships in our personal lives, ie friendship and romance. Some of the rules explore include: go first, listen for what's different, illustrate don't tell.