David Maister - Professional Business, Professional Life

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David Maister - Professional Business, Professional Life
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Book Chapter Summaries

Book

  • First Among Equals
  • Practice What You Preach
  • The Trusted Advisor
  • True Professionalism
  • Managing the Professional Service Firm

Measuring Your Marketing Success

Chapter 20

What's the difference between "more business" and "better business" and can you measure it? Better business is not only more profitable, but allows you to improve the caliber of your practice: learn new skills, deepen relationships, raise the importance of new clients won. A method of assessing the quality of new revenues is presented.