David Maister - Professional Business, Professional Life

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David Maister - Professional Business, Professional Life
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Book Chapter Summaries

Book

  • First Among Equals
  • Practice What You Preach
  • The Trusted Advisor
  • True Professionalism
  • Managing the Professional Service Firm

Solving the Underdelegation Problem

Chapter 4

Underdelegation is doing work that could be done by a less costly resource. It is the worst and most prevalent bad habit among professionals adversely affecting the interests of clients, partners and juniors. However, it is ingrained and takes a tough, insistent managerial program to remove it.