Book Chapter Summaries

Use this page to get a comprehensive preview of all of my books — chapter by chapter. This section can also be used as a quick reference guide for finding a specific section in any of the books. For book overviews, reviews, information on foreign language editions and ordering information, go back to the main book page.

Book

Chapter	Title
PART ONE: BASIC MATTERS
1	A Question of Balance
2	The Professional Firm Lifecycle
3	Profitability: Health and Hygiene
4	Solving the Underdelegation Problem
PART TWO: CLIENT MATTERS
5	The Practice Development Package
6	Listening to Clients
7	Quality Work Doesn't Mean Quality Service
8	A Service Quality Program
9	Marketing to Existing Clients
10	How Clients Choose
11	Attracting New Clients
12	Managing the Marketing Effort
PART THREE: PEOPLE MATTERS
13	How's Your Asset?
14	How to Build Human Capital
15	The Motivation Crisis
16	On The Importance of Scheduling
17	On The Meaning of Partnership
18	Surviving The People Crisis
PART FOUR: MANAGEMENT MATTERS
19	How Practice Leaders Add Value
20	How to Create a Strategy
21	Fast-Track Strategy
PART FIVE: PARTNERSHIP MATTERS
22	Partner Performance Counseling
23	The Art of Partner Compensation
24	Patterns in Partner Compensation
25	Pie Splitting
26	Partnership Governance
PART SIX: MULTISITE MATTERS
27	The One-Firm Firm
28	Hunters and Farmers
29	Making The Network Work
30	Creating The Collaborative Firm
31	Coordinating Industry Specialty Groups
PART SEVEN: LAST THOUGHTS
32	Asset Management

David Maister - Professional Business, Professional Life

Book Chapter Summaries

PART ONE: BASIC MATTERS

PART TWO: CLIENT MATTERS

PART THREE: PEOPLE MATTERS

PART FOUR: MANAGEMENT MATTERS

PART FIVE: PARTNERSHIP MATTERS

PART SIX: MULTISITE MATTERS

PART SEVEN: LAST THOUGHTS