David Maister - Professional Business, Professional Life

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Passion, People and Principles

post # 404 — Monday, July 16, 2007 — a General post

Romance and Sincerity - new client videocast & audiocast

In Romance and Sincerity, the 17th episode in this series, we will distinguish between two mindsets for winning business. On the one hand you have the development of a relationship through genuine interest in your clients and their business. On the other, you have the one night stand mentality which is about winning business transaction by transaction. Which of these two classifications does your practice fall into?

Audio Timeline
00:40 – Introduction
01:26 – Romance vs. the one night stand: two distinct mindsets
02:46 – Taking a genuine interest in your client’s affairs
03:48 – Human connectivity vs. revenue generation
01:01 - Conclusion

You can download Romance and Sincerity or sign up to receive new Maister Moments videos automatically with iTunes or other video players. (Click here for step-by-step instructions on how to subscribe.) My seminars are always available for download at no cost.

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The Client’s Interest

excerpt:

David Maister is someone who influenced me a lot. He has a great site and I check it regularly. Having said that, something he talks about in this video post is customer service and sincerity. I think it is a good point. When I go see clients, my m...


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