Book Chapter Summaries
Use this page to get a comprehensive preview of all of my books — chapter by chapter. This section can also be used as a quick reference guide for finding a specific section in any of the books. For book overviews, reviews, information on foreign language editions and ordering information, go back to the main book page.
Book
| Chapter | Title |
|---|---|
PART ONE: GETTING READY |
|
| 1 | Clarifying Your Role |
| 2 | Confirm Your Mandate |
| 3 | Build Relationships - One At A Time |
| 4 | Dare to be Inspiring |
PART TWO: COACHING THE INDIVIDUAL |
|
| 5 | Win Permission to Coach |
| 6 | Listen to Build Rapport |
| 7 | Deal Differently With Different People |
| 8 | Help Underperformers |
| 9 | Tackle the Prima Donna |
| 10 | Build Support for Change |
PART THREE: COACHING THE TEAM |
|
| 11 | Clarify Group Goals |
| 12 | Develop Your Group's Rules of Membership |
| 13 | Build Team Trust |
| 14 | Throw Down A Challenge |
| 15 | Energize Your Meetings |
| 16 | Give Recognition |
| 17 | Resolve Interpersonal Conflicts |
| 18 | Deal With Your Crises |
PART FOUR: BUILDING FOR THE FUTURE |
|
| 19 | Nurture Your Juniors |
| 20 | Integrate New People |
| 21 | Control Your Group's Size |
| 22 | Measure Group Results |
| 23 | Why Bother? |